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If anything goes wrong with a product or it needs a repair, click the link below to submit a support request.
Add the product, original order number and select the part you believe is required. You can also send us a photo or video of the issue by email, allowing our team to have a look, identify the problem and get it sorted as quickly as possible.
We’ll confirm the correct part, check whether the product is within its 12-month warranty period, and arrange for any required replacement parts to be sent directly to the store.
Quick, simple and designed to get your customer’s product back up and running as soon as possible.
Open the link below to submit your request. You can upload a video or photo of the issue, enter the order number and purchase date, and select the part you think is required.
If you're not sure which part you need, that's completely fine. Our team will review the information and video, identify the issue and work out exactly what is needed to get the product back up and running as quickly as possible.
Open the link below to submit your handpiece repair or warranty request. Upload a video or photo of the issue, enter the order number and purchase date, and select the part you think is required.
If you're unsure what the problem is or which part you need, no problem. Our team will review the video and information, identify the issue and arrange the correct parts or next steps to get the handpiece back up and running as quickly as possible.