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This system has been created to make repairs, replacement units and spare parts easier for stores to manage.
By submitting the product details, order information and a quick photo or video of the issue, our team can help identify the problem and determine whether the unit needs a replacement part, repair or complete replacement.
This makes it easier for store staff to assess customer units, organise the correct parts and resolve warranty issues, without having to diagnose the problem themselves.
Our goal is simple: less back-and-forth, faster solutions and an easier process for both the store and the customer.
DIGITAL SCREEN / CONTROLLER
Select Digital Screen if:
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The screen will not turn on
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The display is blank or damaged
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The buttons are not responding
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You cannot change the start or stop temperature settings
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The display is not operating correctly
Product Code : DIG01
Select Temperature Gauge if:
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The temperature shown on the screen appears incorrect
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The temperature reading doesn't change as the milk heats or cools
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The feeder isn't stopping when it reaches the set stopping temperature
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The feeder isn't restarting when it reaches the set starting temperature
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The temperature reading is inconsistent or abnormal
Product Code : TEMG09
Select Motor if:
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The motor doesn't operate during an active mixing cycle
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The screen and temperature reading are working, but the milk isn't mixing
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The motor is making unusual grinding, rattling or abnormal noises
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The motor is running but the mixing mechanism isn't working correctly
